Citizen AR3025-50E Manuel d'utilisateur télécharger pdf (Page 85)

Warranty Program and Service Guide

Citizen’s warranty program is designed to provide real value to

the customer and a strong competitive edge to you, the retailer.

Our unparalleled warranty program gives you a vehicle to build

and strengthen a relationship with the consumer which may

continue long after the initial sale.

Three Year Limited Warranty – Citizen Quartz

Every Citizen Quartz watch purchased in Australia, New

Zealand, The Republic of South Africa and the South Pacific

Islands from a Citizen Authorised Dealer, is accompanied by a

Three Year Limited Warranty valid from the date of purchase.

This Warranty applies to all quartz watches giving superior

protection and peace of mind to the consumer.

Included in the first year of this Warranty is a one year

International Guarantee.

Five Year Limited Warranty – Citizen Eco-Drive &

Promaster

Every Citizen Eco-Drive and Promaster timepiece purchased in

Australia, New Zealand, Republic of South Africa and the South

Pacific Islands from a Citizen Authorised Dealer, is accompanied

by a Five Year Limited Warranty valid from the date of purchase.

This Warranty applies to all Citizen Eco-Drive and Promaster

timepieces giving superior protection and peace of mind to the

consumer. Included in the first year of this Warranty is a one

year International Guarantee.

What Does Your Warranty Include

The Warranty includes watch movements. It does not include

accidental damage to the finish of the case, crystal, bracelet,

strap, stem and crown or other appearance parts caused by

wear. The original Power Cell in the watch is a test/service

Power Cell and is therefore not covered by the warranty.

We recommend a Citizen timepiece in need of service be taken

to a CITIZEN Authorised Service Centre. Any damage caused

by repairs or alterations by unauthorised technicians may void

your warranty.

When Completing Your Warranty Coupon

Your Warranty Coupon must be filled out completely. To do

this you will need the Calibre/Case Number, the Manufacturer’s

Serial Number and the Model Number.

You, the retailer, should assist the consumer in filling out the

information on the warranty card form in the three year limited

warranty booklet or five year limited warranty booklet at the time

of sale.

Citizen’s unparalleled warranty program and excellent after-sales

service is designed to support our retailers in providing superior

quality and lasting value to the consumer.

Warranty Repairs

For watches sent in under warranty*, Citizen commits to repair

within 45 days of receipting. If this is not possible, we will

replace the watch or provide a substitute to the same value.

Non-Warranty Repairs

For watches sent in outside of the warranty period*, Citizen will

provide a written quotation for the repair job. Upon acceptance

of the quotation, if the watch cannot be repaired within 45 days,

Citizen will replace the watch or provide a substitute to the same

value.

In the unlikely event that the watch is unrepairable, Citizen will

authorise the retailer to negotiate with the customer in order to

retain the loyalty of Citizen Consumers.

*Applies to watches sent to Sydney office for Australian retailers, and Auckland

office for New Zealand retailers.

WARRANTY

Manufacturer

If the watch is water resistant, ‘WATER

RESIST’ will be stamped on the caseback.

Case Materials

Calibre and Case Number

Manufacturer’s Serial No.

Case Opening Location*

Country of Origin

CITIZEN WATCH CO

WATER RESIST

STAINLESS

C050-388887K

20101072

JAPAN>6

GN-4-S

The casebacks on our timepieces offer a variety of information

you may need when requesting parts, service, setting

instructions or other information.

When Requesting Replacement Parts

You will be asked for the calibre and case number. To order

parts you may contact your nearest Citizen Service Centre, or

you may order parts directly from Citizen Watches Australia

Pty Ltd. For New Zealand retailers, you may order directly from

Citizen Watches New Zealand.

When Requesting Setting/Operating Instructions

You will be asked for the calibre number which is the first

4 characters of the calibre/case number.

When Determining if Your Watch is Water Resistant

Water resistance is offered in varying degrees based on the

design and application of your timepiece. The caseback will

indicate the degree of water resistance for your timepiece.

If there is no indication of water resistance, you should be

careful not to expose your timepiece to moisture as it is not

water resistant.

When Trying to Locate the Caseback

Opening Location

The last digit following the Country of Origin will indicate the

location of the slot. In this case, the caseback removal slot

would be located at the 6:00 position.*

We recommend only qualified technicians remove the caseback

of your timepiece.

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Citizen AR3025-50E Manuel d'utilisateur Page 85

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